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Glen Cove Auto Salvage Inc complaints

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232 Glen Cove Avenue
Glen Cove, NY 11542-4142 | Get Directions

(800) 640-4200

http://www.glencoveautosalvage...

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Total Amount in Dispute:
$485.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Glen Cove Auto Salvage Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Glen Cove Auto Salvage Inc

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6/15/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $485.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

The display on eBay said that all engines were tested before sold and the engine I got won't crank. I had to put a fuel injector rail and power steering bucket on it before I could start it and I went a little past the 30 day warranty. Resolution Sought Send me a good engine that runs.

Company Response

6/3/2021

The buyer contacted me after the warranty date and advised me that he had a hard time starting the engine, I asked him if he was a mechanic and he stated he did have some experience and did have family members that were a bit familiar. I tried to explain a couple of basic things to him, but I don't think he understood. I explained that the engine was started and tested at our facility and advised him to bring the car to a certified mechanic. I never heard back to what the outcome was but I do know we sold him a good running engine.

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