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Glendale Hyundai complaints

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411 South Brand Blvd
Glendale , CA 91204 | Get Directions

(818) 243-4110

http://www.glendalehyundai.com

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Glendale Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Glendale Hyundai

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

I brought my car in under warranty for check engine light they had my car since Oct 14th and still have it and are now saying the car is not covered under warranty have not even been in contact with me regarding status until I complained to corporate I was under impression on Thanksgiving my car would only take 2 more weeks come to find out they have done nothing with my car. Resolution Sought I would like them to fix my car as they said they would or allow me to keep the loaner vehicle I have.

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