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Glendale Service Station Inc complaints

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6520 cooper Avenue
Glendale, NY 11385 | Get Directions

(718) 366-4366

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Glendale Service Station Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Glendale Service Station Inc

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6/17/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I took my car to get my car inspected it didn't pass the inspection but I was told I need rear brakes and rotors. They took off my driver tire and for some reason my rear tire senors stop reading. They would not replace the sensor the sensor was reading before they replaced it. I was told that if the sensor was not there I would get a flat. Resolution Sought I want them to replace my senor that I paid 100.00 for.

Company Response

6/5/2025

We are in receipt of the complaint filed by Ms. Blount regarding her recent service at Glendale Service Station Inc. We would like to address the matter with full transparency and professionalism. Ms. Blount brought her vehicle in for a state inspection, during which it failed due to the condition of her rear brakes and rotors. We advised that the rear brakes and rotors needed replacement for the vehicle to pass inspection. This recommendation was based on safety concerns and standard inspection requirement. Regarding the issue with the tire sensor: at no point did our technician damage or remove any sensors during the brake and rotor replacement. Our records do not show any indication that the rear tire sensor was malfunctioning prior to or during our service. It is also important to clarify that the sensor is not a component that is typically affected during brake and rotor work. As a service center, we stand behind the work we performed and strive to provide honest and through communication with our customers. While we regret that Ms. Blount would like to bring her vehicle back in, we would be happy to inspect the sensor at no charge and provide a diagnostic report so that she has full clarity on the issue. Sincerely, Angelica Vasquez Operations Manager

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