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Glen's Car & Truck Parts complaints

16000 Telegraph Road
Taylor, MI 48180
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(734) 946-5050

http://www.glensmi.com

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Total Amount in Dispute:
$4,300.00

Total Amount Settled:
$4,300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Glen's Car & Truck Parts closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Glen's Car & Truck Parts

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3/17/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $4,300.00 Amount Settled: $4,300.00

Customer Complaint

2/14/2022

bought a F150 2012 3.5 engine of $4300 cash only no refunds got first motor of 120,000 they said it ran when we got it back and installed motor come to find out ran like crap and engine was all sludged up called glens and talk to a so called mgr Walt after 2 weeks of run around they gave us a new rebuilt so called engine for a swap get this back install #2 after it was installed truck cranked and did not fire the coils weren't getting pulse to start called glens Walt said use other tone ring # 3 took cab off again swapped out tone rings guess what same thing no coil pulse now towed to community care care they spent 5 days on these not being able to figure this issue out towed to Yark Ford the dealer after 1300 they found the tone ring that was provided were wrong and incorrect bought new one truck ran but like shit got the truck back the truck has 80-90 psi on all 6 cylinders for compression which it calls for 130-150 there is a popping out of the intake also have cam shaft codes as well after having a miss fires come to find out when we pulled fuel injectors they were old crusted and bad spent 800 on new ones from ford for this NEW rebuilt motor same thing I've spent over 5000 taking motor out 3 times and trans out 2 times and tows and parts + 4300 on this motor they wont make it right every time you call Walt he says let me talk to owner and never calls back we have all receipts paper work from yark pics of all 6 injectors junk oil sample with metal shavings in it Resolution Sought We will be more then happy to take the motor back and would like a cash refund " only "of the $4300.00. dont want labor just the cost of my engine

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Company Response

3/17/2022

Per Consumer: Settled 2 weeks ago and refunded full amount.

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