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Glenview At Pelican Bay complaints

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100 Glenview Pl
Naples, FL 34108-3137 | Get Directions

(239) 591-0011

http://www.arclp.com

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Total Amount in Dispute:
$2,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Glenview At Pelican Bay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Glenview At Pelican Bay

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1/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

12/9/2022

They had me sign a document under stress. They took all my money. I'm 80 and no family left never married no kids. I was taken advantage of. And lied to. Had a stroke and live alone. The people from the KEY we're responsible they took twenty eight thousand out of my checking account! Now no money to hire someone to get me groceries. Need help. ASAP. ?? Resolution Sought Get my money back. All the ladies have my PIN number to open my attached garage. I don't feel safe. They are from the KEY. Please help

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