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Global Auto Finance & Lease, Inc. complaints

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701 Lake Street
Maywood, IL 60153 | Get Directions

(708) 345-8445

http://www.globalautoil.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Global Auto Finance & Lease, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Global Auto Finance & Lease, Inc.

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7/21/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/23/2022

Never reported my car loans been past 6 months, They claimed I miss payments that's why they didn't report it but I paid on time all times. It about towards the end of my payments so I'm tryna figure out why it's not on my credit report yet. Resolution Sought Report my 11,000$ loan to my credit so I can have my full 1yr payments history on my credit that's all .

Company Response

7/11/2022

I am confirming that Global Auto Finance & Lease Inc. running its business as "in house finance". That means Buy Here Pay Here. we don't belong to any finance institution therefore we don't report any customers to any credit bureau, so therefore we are not obligated to report Mr. Ortiz.

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