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Global Cash Card complaints

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3972 Barranca Parkway Suite J610
Irvine, CA 92606 | Get Directions

(888) 220-4477

http://www.globalcashcard.com

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Total Amount in Dispute:
$1,527.00

Total Amount Settled:
$562.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company charges fees for services that were not previously disclosed before buying the card. In other cases customers complain that cards given as a gift end up with a negative balance if the card account is not closed by the card bearer or that other financial institutions used by card bearers would not process transactions when Global Cash Cards were used. Other complainants allege unauthorized charges were deducted form their accounts. ~~The company responds to complaints by explaining services agreeing to investigate fraudulent or unauthorized charges or issuing credits in some cases.

Complaint Closing Statistics

3 complaints against Global Cash Card closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Global Cash Card

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9/3/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $562.00 Amount Settled: $562.00

Customer Complaint

8/3/2023

I received a call stating an unauthorized transaction was pending to my account, any questions to call...I did and was pin validated as amazon does..at this point they assisted my in transferring 562.oo from my account to a foreign acct Resolution Sought Full refund

Company Response

8/21/2023

Thank you for your inquiry. We apologize for any inconvenience you may have experienced and appreciate the opportunity to address your concerns. Unfortunately, we were unable to speak to you directly by phone or leave a voice message. Our records indicate you called on June 22, 2023, to initiate a dispute claim for one transaction totaling $562.00. Our investigation began immediately after the transaction was reported. On July 5, 2023, our investigation finalized determining that no error had occurred, and a resolution letter to notify you of the outcome was sent to you that same day. Upon receipt of your recent inquiry, your dispute claim was re-reviewed and based on re-evaluation, including the details you affirmed in your complaint, your account was credited for $562.00, the funds were subsequently loaded to your account on August 17, 2023, and a resolution letter was mailed to your address on file. We thank you for allowing us the opportunity to resolve this matter for you.

12/16/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $462.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

When I am signed into my account I was given an account number and direct deposit form to use. I called 3 separate times prior to 11/23 and twice on 11/23 and confirmed the number, the card and make sure all was set. On 11/23 my direct deposit was denied by your "financial institution." Reason given? Wrong account number. hmmmm. So I called AGAIN and it turns out THIS time they gave me a different account number. How could anyone know that, I called to verify MORE THAN ONCE. Resolution Sought $462 gift card as I will never bank with you again I would give negative stars if possible. they caused nothing but headache.

Company Response

12/3/2021

Thank you for reaching out. Upon reviewing BCA Complaint ID: 98964065 we attempted to reach Ms. Brooks several times and were only able to leave various voicemails. We also sent communication via email as well, to date we have not received any response. Based on the information provided in the complaint, we were unable to locate a Global Cash Card account. At this time we would need additional information in order to locate the account and assist Ms. Brooks. Customer Service can also be reached 24/7 at 866-313-6901. Thank you, Crystal / Social Service Specialist

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