Complaints for Global Cash Card in Irvine, CA

3972 Barranca Parkway Suite J610
Irvine, CA 92606 | Get Directions

(888) 220-4477

http://www.globalcashcard.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company charges fees for services that were not previously disclosed before buying the card. In other cases customers complain that cards given as a gift end up with a negative balance if the card account is not closed by the card bearer or that other financial institutions used by card bearers would not process transactions when Global Cash Cards were used. Other complainants allege unauthorized charges were deducted form their accounts. ~~The company responds to complaints by explaining services agreeing to investigate fraudulent or unauthorized charges or issuing credits in some cases.

Complaint Closing Statistics

0 complaints against Global Cash Card closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Global Cash Card complaints