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Global Energy complaints

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920 Reserve Drive, Suite 180
Roseville, CA 95678 | Get Directions

(844) 979-1712

http://www.gogenow.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Global Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Global Energy

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8/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/25/2024

They installed solar panels from this company but since it was new to me I never realized that the panels were not generating energy until I spoke with the people at PGE and they told me that the panels did not generate any energy that they seemed to be off. I tried many times to communicate with them to see what was happening and it took a long time until I got the owner's direct number. I had to speak directly to her and only then did they send someone to fix them but in the course of the panels They did not work, they generated many expenses for me as well as the PGE receipt plus the loan payments to buy the panels. Resolution Sought I just want back all my money that I lost in the course of this problem and my time, which also has a price.

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