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Global Lending Services LLC complaints

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PO Box 10437
Greenville, SC 29603 | Get Directions

(866) 464-0269

http://www.glsllc.com

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Total Amount in Dispute:
$13,380.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

6 complaints against Global Lending Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against Global Lending Services LLC

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2/27/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

1/30/2024

I was duped by signing a loan for 13000 with an interest rate for 23 and I have paid 7100 on the loan and they are quoting me as still owing 11400 on the loan. Resolution Sought Include all my principle paid towards the loan and bring the interest rate to 3 of the loan. I have been totally taken advantage of in this transaction.

Company Response

1/31/2024

2.14.24 - Revised Response: Our company has a practice to respond directly to the customer in these instances when we receive communication from a third party to limit the risk of disclosure to a third party. Global Lending Services LLC ("GLS") holds no affiliation with your business. We have already contacted the individual directly and resolved their concern. We appreciate you bringing this matter to our attention so that we could directly assist the customer. ************************************************** Thank you for reaching out to us, GLS will contact the customer directly regarding their concerns.

10/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

Global Lending Extenstion Contract is not binding. Spoke with several different customer service workers all stating different policy and procedures. Per contract says within 1 business day per conversation it's 3 to 5 to process extension. We were unable to speak with Mangers and several workers stated they don't talk by phone. They were rude, overtaking, and belligerent. Resolution Sought Train customer service phone courtesy and treat all customers with respect. Abide by their Extension or change the processing day.

Company Response

9/28/2023

Thank you for reaching out to us, we will respond directly to the customer regarding their concerns.

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