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Global Lending Services LLC complaints

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3268 Progress Way, Suite 2089
Wilmington, OH 45177 | Get Directions

(877) 538-2071

http://glsllc.com

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Total Amount in Dispute:
$21,061.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Global Lending Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Global Lending Services LLC

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6/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,443.80 Amount Settled: $0.00

Customer Complaint

5/29/2024

They deducted from my gap refund received on May 14, 2024. My account was paid off in full on April 15, 2024. The title was released to the new finance company in April 2024. Resolution Sought My entire refund of $943.80. $500 for the stress of dealing with their employees can't explain everything in it's entirety.

8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $19,617.00 Amount Settled: $0.00

Customer Complaint

6/8/2023

Sent all the payoff to a address in Wilmington OH to the address listed on the finance paperwork when I purchased the vehicle, now their claiming its the wrong place and want me to issue another cashier check for another 19k to a different address or repo my vehicle, will never buy threw them again Resolution Sought You find the payoff a sent you and close out my account and send me my title

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