Complaints for Global Medical Supply in Canyon Country, CA

27124 Silveroak Lane #1221
Canyon Country, CA 91387 | Get Directions

(800) 791-1887

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receiving unordered merchandise or that the company's telemarketers misrepresented that their were their regular medical glove supplier. One customer complained that the cost of the gloves were three times the price of their regular supplier. Some customers said that the company threatened to turn them over to collection and would not accept return of the merchandise. The company generally responds by accepting returns and crediting invoices. One complaint is closed as unresolved, meaning the customer is not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against Global Medical Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Global Medical Supply complaints