Complaints for Global Reach International in Los Angeles, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege violations of State and Federal Do Not Call laws, and general harassment by company telemarketers. Consumers complain they receive repeated unwanted telephone calls to solicit unwanted products or services. People report calls at early or late hours, or repeated calls with frequent hang-ups.

The complaints were sent to the address provided by the complainants. The recipient was not Global Reach International. Mail sent to the address provided was received by FTI Consulting, who returned the complaints advising us they do not engage in telemarketing and had no idea who Global Reach International is. The complaints were closed as unpursuable.

Complaint Closing Statistics

0 complaints against Global Reach International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Global Reach International complaints