Complaints for Global Sports in Huntington Beach, CA

16421 Gothard
Huntington Beach, CA 92647 | Get Directions

(877) 592-4653

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company contacts them soliciting their participation in a 60 day trial offer to test market golf clubs. Participants are required to provide a credit card number to pay shipping fees, and to be retained by the company for security reasons if the participant decides to keep the clubs. Customers complain no clubs are ever received, and regardless, their cards are charged. Others report clubs are received, returned, and the company fails to issue credit for the returns. Most complainants incur unauthorized charges to their credit cards in excess of $1200, and reportedly experience difficulty contacting the company. The company generally responds by issuing credits. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Global Sports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Global Sports complaints