Complaints for Global Vacations Marketing Corp. in Mission Viejo, CA

26691 Plaza Drive Suite 100
Mission Viejo, CA 92691 | Get Directions

(800) 269-1509

http://www.globalexchangevacat...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive marketing practices in connection with mailed solicitation offers to attend timeshare seminars or that timeshare purchase contracts are misleading confusing or verbally misrepresented by salespersons. ~~Some customers complain they receive direct mail solicitations near birthdays or anniversary dates implying they are eligible to receive 2 free airline tickets to Hawaii or Las Vegas all accommodations paid in celebration of the occasion. Complainants allege the offer is conditional based on their income and attendance at a 90 minute timeshare presentation or contain various other restrictions not clearly disclosed on the original mailer. After attending the presentation complainants report after repeated attempts they are unable to schedule travel dates and learn they will be responsible for various previously undisclosed taxes and processing fees. ~~Complaints concerning timeshare purchase contracts allege cancellation requests are not acknowledged buyers are unable to schedule vacations after repeated attempts due to lack of vacancies in their desired resort or that resort availability conditions of the offer or cancellation and refund policies were misrepresented at the time of the sale. ~~The company addresses complaints regarding deceptive mailers by offering explanations or clarifications of the offer or by disagreeing the mailers are deceptive. Complaints concerning inability to use promotional vacation certificates are generally addressed by offers to assist the complainant in making travel arrangements or providing clarification on the terms of their travel certificates. ~~The company responds to complaints concerning timeshare purchase contracts by advising complainants that all paperwork concerning their sales transaction was presented at the time of the sale. Most refund requests are denied based on the requests being received past the 7 days allowed in the contract.

Complaint Closing Statistics

1 complaints against Global Vacations Marketing Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Global Vacations Marketing Corp. complaints