Customer Complaint
8/22/2022
Be VERY careful before hiring contractor Bruce Miller (he is the only one in Glowtex Builders). In September of last year, I hired him to build my new 2-story house. He offered a "not to exceed" price of $1,060,494. It was a bit high, but he seemed experienced and knowledgeable, and, most importantly, he assured me that the cost will end up being less, with the "not to exceed" amount being worst case scenario. 11 months later, after extracting $1,132,989 from me, which is more than $70,000 in excess of the promised price, he has not completed many of the items on the contract, including site concrete, finish carpentry, insulation, drywall, cabinets, finish electrical and plumbing, interior and exterior paint, air conditioning, and others. He told me that, to finish the items, he wants an additional $700,000!!! When I explained and showed to him that I have already paid more than 100 of the agreed price and asked him to finish the job, he completed ABANDONED my project and stopped returning my phone calls and messages.
Several of his workers subsequently told me that he was paying them much less than what he was reporting to me, essentially embezzling part of the money which was supposed to go to them.
Out of 232 working days, he only showed up on site 72 days and remained on site the entire working day on only 16 days.
Resolution Sought
Finish the work in the contract, which the contractor has already been overpaid for; OR refund me the amount that it will take someone else to finish the work.
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