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Glu Mobile, Inc complaints

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875 Howard Street, Suite 100
San Francisco , CA 94130 | Get Directions

(415) 800-6100

http://www.glu.com

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Total Amount in Dispute:
$5,009.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Glu Mobile, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Glu Mobile, Inc

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/1/2023

I would like to file a complaint. Tap baseball where I'm a VIP client. I've paid thousands of dollars to play the game, hours begging customer service to fix the in game issues / Club loyalty boxes and daily dingers for over 40 days now. All I get is double talk every week nothing gets resolve I've tried to be patient but 40 days is unrealistic, considering I've spent so much money to play their game, I expected to run well. Please help. Resolution Sought Fix issues.

5/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

2/22/2023

This is a pay to play sports app. MLB tap sports baseball 22.During events,cheaters exploit the event and brackets by using various cheating methods, automatically tapping machines, cheat codes,scripts,etc. When reported to customer service, nothing is done to suspend the cheaters that violate the policy. Resolution Sought Stop in game cheaters

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