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GOAT complaints

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180 Linden Avenue
Westbury, NY 11590 | Get Directions

http://www.goat.com

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Total Amount in Dispute:
$43,628.00

Total Amount Settled:
$43,628.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against GOAT closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against GOAT

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1/30/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $43,628.00 Amount Settled: $43,628.00

Customer Complaint

12/23/2021

They deserve 0/5 stars. On 11/23/21, a minor family member used my card without permission and purchased shoes # 650214853 totaling $436.28. GOAT was contacted immediately and notified by email and voicemail not to process the order. On 11/24/2021 at 3 pm, Zoey L. /Veronica followed up with me via telephone, and I explained the situation. She tracked the item and reported that the item was delivered that morning. I informed Zoey L. /Veronica that I was at work, and I could not verify that the item was delivered. Zoey L. /Veronica reviewed the case with Shayne, manager. They approved for the item to be returned with a full refund. The item was returned via UPS and delivered on 11/29 as per tracking details 11/29 UPS 1Z97747E1397384108 Since 12/5/21, I have sent multiple emails checking on the refund status without a clear answer. On 12/11, I had the family member check their email to verify if any communication was sent to them. To my surprise, GOAT support sent an email on 11/27 reporting that the claim was denied with five pictures depicting that the shoes were worn. The shoes were not worn. The UPS tracking shows that the item was delivered on 11/29/21. The supporting evidence with the email thread and a screenshot of the UPS delivery details were sent to GOAT support. How can pictures be taken of the item 2 days before delivery? On 12/22/21, Michael S. wrote me and agreed to add a credit to the minor family member's account. This situation warran Resolution Sought Refund back to the card

Company Response

1/26/2022

Hi there, Thank you for contacting GOAT. We are sorry to hear about the trouble you are experiencing with your GOAT order 650214853. At this time, I would be more than happy to look into this for you. After further review, I do see here that your return was approved and you were refunded for the entirety of your order for a total of $436.28 back to your original payment method on 12/24/21. I understand that the experience was troublesome, however, we're glad to know that we were able to resolve this issue in your favor. Should you require any further assistance please don't hesitate to reach out to us directly. I would be more than happy to assist you.

Customer Rebuttal

1/28/2022

A full refund has been posted to by bank account Thank you,

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