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GOAT complaints

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PO Box 91258
Los Angeles, CA 90009-1258 | Get Directions

http://goat.com

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Total Amount in Dispute:
$198.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against GOAT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against GOAT

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11/29/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $198.00 Amount Settled: $0.00

Customer Complaint

11/15/2023

To Nat Gile they didn't honor the request and how would u know if a sneaker is defective if u don't wear them they are not supposed to fall apart like that my nephew has tons of sneakers that I bought from goat none has fallen apart like this, I want a refund and ill send the sneaks back. Resolution Sought A refund or replace the sneaker.

Company Response

11/16/2023

Hi there, Thank you for reaching out regarding order no. 742740337 for the Jordan 11 Retro PS 'Concord' 2011. Please note that we accept returns for: - New In Box, New No Box, GOAT Clean, apparel purchases, and accessory purchases - Please note that these items must be in the same condition as when shipped Please also note that any returns for items above must be initiated within 3 days. This also applies to issues noticed with an item purchased and must be reported within the 3-day timeframe. For a copy of our full return policy, please visit https://www.goat.com/returns After reviewing your purchase, it does look like your order was delivered to your location nearly 3 months ago. Additionally, our policy does not cover issues with an item after it is worn. For these reasons, we are sadly unable to move forward with a return for this order. Please also note that these items were manufactured in 2011. We recommend exercising extreme caution when wearing an older shoe, if not only using them for showcase purposes. We apologize for the inconvenience and hope you have a beautiful day!

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