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GoAuto complaints

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936 Lancaster Road
Manheim, PA 17545 | Get Directions

(717) 664-9961

http://www.goautopa.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against GoAuto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against GoAuto

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8/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/24/2023

The dealership is distributing false advertising and misleading promotional materials telling people they won $5,000 cash when in reality it is a scam to get them in the door. They then look at your flyer and hit something on their phone and give you $5 after getting all your information to try and sell you a car. The fine print on the bottom did not say anything about having to play a game. The flyer stated over and over no purchase necessary. Resolution Sought Stop running a scam making people think they potentially came into life changing money. This was a waste of my families time, money, and gas and now we are getting harassed to try and trade in our car.

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