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GoBank complaints

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PO Box 5100
Pasadena, CA 91117 | Get Directions

(888) 288-1843

http://www.gobank.com

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Total Amount in Dispute:
$36,683.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

22 complaints against GoBank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
20	Unanswered

22 complaints against GoBank

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3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

2/27/2024

I have an account a secondary account with a company called GoBank on Friday, February 23. I went into the CVS to try to use my bank card and it would not go through. Long story short. They have froze my account when I called the bank they couldn't tell me anything, but said they had some unusual on the account, I asked them to tell me what the unusual activity was and no one is able to tell me anything and they are holding my funds. They asked me to send in my identification front and back and wait for two business days. This was done on Saturday I sent my identification to them call them today, Tuesday which is two business days and they're telling me that I have to wait and I can't get my funds. I need to be resolved as soon as possible. I don't know what type of scam they are doing, but this need to be resolved immediately. Resolution Sought I need to be resolved as soon as possible.

1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $73.97 Amount Settled: $0.00

Customer Complaint

12/21/2023

I made two deposits from Green Dot to TDBANK. One for $62.97 and another for $10.00. I received email that both deposits were successfully received. This was on Dec 11, 2023. Green Dot then retracted the deposits, claiming there was no record of those deposits made. Resolution Sought I want the bank to return both deposits to the accounts they were originally deposited in.

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