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Godfrey Environmental Contracts LLC complaints

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1308 North Railroad Avenue
Chipley , FL 32428 | Get Directions

(850) 676-4249

http://gecllcus.com

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Total Amount in Dispute:
$1,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Godfrey Environmental Contracts LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Godfrey Environmental Contracts LLC

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4/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

2/16/2022

We hired this guy to bring 2 loads of crushed concrete, spread and pack it on our drive way he brought maybe a half of a load and dumped it in random spots down our drive. Never spread or packed it and never received 2 loads Resolution Sought I would like for him to have to pay for the cost of someone else coming and doing the job correctly and bringing the amount of dirt it would take to fix the problems he created

Company Response

3/3/2022

We resolved this last week. I did the work AND refunded him $500 on top of doing the work

Customer Rebuttal

3/22/2022

Consumer states; The company did not fix my road or refund me $500 like he stated.

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