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Goggles4u Eyeglasses California complaints

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12611 Hidden Creek Way Unit F & G
Cerritos, CA 90703 | Get Directions

(888) 830-7857

http://www.goggles4u.com

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Goggles4u Eyeglasses California closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Goggles4u Eyeglasses California

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8/16/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

Ordered some glasses and they never came. They keep telling me they on the way but haven't received um. Resolution Sought Do better.

Company Response

8/9/2022

Hello Jermiesha, Hope you are doing well. First and foremost, I would like to express my deep regrets for the dissatisfaction you had. The order was placed using standard shipping method which has the normal turnaround time of 14-21 business days. The order was completed on time but unfortunately, the shipment got stuck in customs which resulted in an unusual delay. Luckily, the shipment got released few days ago and we dispatched your order using USPS on high priority basis. We see that the glasses have been delivered on 8th August under the USPS tracking # 9400111108070804314927. Hope that you are happy with the glasses received. Our deepest regrets for the overall inconvenience caused. Regards, -Goggles4u

Customer Rebuttal

8/10/2022

I still haven’t got my glasses

Company Final Response

8/12/2022

Hi, The glasses were delivered on 8th of August as per the USPS tracking provided above. If you have not received them, please get in touch with local post office. Please keep us posted with the updates. Regards, -Goggles4u

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