Goggles4u Eyeglasses California reviews

Hi Sherrie, Thanks for taking the time to share your feedback, and we're sorry to hear the service has not worked out for you as positively as we'd hoped it would. This is so unfortunate that the glasses didn't work for you. When the issue was reported with the received glasses, replacement was offered right away as we stand behind our products. The original order was placed back in January and we had a promo of 30% discount that time which was availed on the purchase. There was an unusual delay in the delivery of order and it was compensated by refunding the shipping charges. Because of the issue reported with the glasses, we honored the replacement free of cost which is the reason why other discount coupons are not applicable on the replacement orders as they are already free however we do allow customers to place new orders using ongoing promotions and it was done for the 3rd pair from your end. We never block anyone from chat or phone and we are already investigating the root cause of the trouble. Unfortunately, the lines were busy at the time you tried to reach us which caused the misunderstanding. The case has been assigned to the customer support manager who will reach you to assure satisfaction. Our sincere apologies for the overall inconvenience.