Find a reputable business?

Complaints and Resolutions

Gold Key Auto Credit Inc complaints

Read Complaints File Complaint View Full Report

1633 West Kimberly Road
Davenport, IA 52806 | Get Directions

(563) 323-5341

https://www.bhphusedcars.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$30,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Gold Key Auto Credit Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Gold Key Auto Credit Inc

Sort by

11/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/2/2023

Bought a car from gold key auto and my motor went out. And told me they're a 100 guarantee me on my warranty.but yet they not doing they keep spinning me around in circles they had my car for two weeks and not yet fixes I'm lose my job my job I have a car Resolution Sought I won't fixes my car that what my warranty say

10/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

There were more miles on the car than what they told me like 100,000 more plus there's no locking mechanism in the car and the tires were unsafe to drive on the road per tire expert. Resolution Sought To have a car that functions like it is supposed to and is safe to drive on the road.

Company Response

9/23/2022

This email is to respond to our customers complaints. At Gold Key Auto we do value our customers and their experience here with us. The following are our responses and since there were a few we will respond to each one directly. In regards to the mileage, Jodi and Jason signed an odometer disclosure agreement stating the mileage on the vehicle. For the locking mechanism and the tires we offer and recommend to all customers that they are able to take the vehicle to a local mechanic of their choice to have the vehicle inspected prior to purchase. Jodi and Jason signed a waiver to the mechanical inspection form. If they had brought up either of these issues at the time of purchase or possibly even very soon after the sale we would have more than likely put these repairs on a "We Owe You Owe" form and taken care of these issues for them. Not on the complaint but what we did for the customer recently was work with the police and the customer to help them locate their vehicle after it was stolen. Without our assistance it would have been much more difficult for the police to recover the vehicle if at all. Once the vehicle was recovered it was brought to Gold Key so that they wouldn't have any impound or storage fees racking up by another impound lot or business. They decided to file an insurance claim on the vehicle due to it being stolen. The only issue we knew of is it didn't have a key. We then free of charge worked with their insurance company to help them get a new key for the vehicle. We had even offered them our spare key that we had on file for the vehicle. The vehicle sat here for a few weeks as we weren't able to get into touch with either Jason or Jodi. Whenever given the chance we have tried to help Jason and Jodi as they were customers of ours. Thank you, Chase Oler Owner Gold Key Auto Credit Inc.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile