Complaints for Golden Bear Cottages in Big Bear Lake, CA

P.O. Box 1731
Big Bear Lake, CA 92315 | Get Directions

(800) 461-1023

http://www.goldenbear.net

Mon-Thur: 9am - 5pm

Fri: 9am - 9pm

Sat: 9am - 6pm

Sun: 9am - 5pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain that final statements contained additional unexpected charges or they were billed for additional cleaning charges which they believe should have been covered by their original deposit. Others complain that the company fails to provide itemized lists of how deposit money was used.~~The company responds to all complaints by investigating complaint allegations advising complainants of posted policies or issuing refunds or partial refunds along with apologies to the customer.

Complaint Closing Statistics

0 complaints against Golden Bear Cottages closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Golden Bear Cottages complaints