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Golden Oak Inc complaints

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13195 Degarmo Avenue
Sylmar, CA 91342 | Get Directions

(818) 916-8935

http://www.goldenoaktreeservic...

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Total Amount in Dispute:
$8,412.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Golden Oak Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Golden Oak Inc

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5/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,412.15 Amount Settled: $0.00

Customer Complaint

4/23/2024

We asked Golden Oak to give us an estimate to remove two massive pine trees in our yard. Their price was competitive, so we hired them. We now regret it. The carelessness with which this company operates reveals a staggering level of incompetence. I took off work twice, only to have them not show up, losing valuable vacation days. Golden Oak not only caused thousands of dollars of damage to my property, but to my neighbors as well. The evidence of their negligence is overwhelming: Golden Oak crew dropped limbs on power lines left and right, cutting off my neighbor's electricity causing the LADWP to come out on an emergency call at midnight to replace the main power line to her home. A crew member backed a truck into my neighbors brick mailbox, destroying it. Golden Oak owner Alejandro Sandoval Quezada said he would pay a thousand dollars for compensation, but paid him only a month later when my neighbor threatened to go to his place of business to collect. Crew members miscalculated when lowering a massive tree section weighing close to a ton, hitting the side of our home causing thousands of dollars in structural damage to our guest room. The crew backed a truck into our retaining wall, causing cracks and displacement in the block wall. Crew members knocked several pilaster caps off the masonry fence supports. Crew members dropped large trunk sections weighing hundreds of pounds, pulverizing the public sidewalk beneath the tree. Branches w Resolution Sought Full payment for repairs to my property.

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