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Golden Spur Motor Inn complaints

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924 West Highway 2
Newport, WA 99156-9047 | Get Directions

(509) 447-3823

http://www.goldenspurmotorinn....

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Golden Spur Motor Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Golden Spur Motor Inn

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9/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/27/2024

I was charged 100$ the following day after checking into the hotel, my father has a service animal that alerts him when his breathing is low. I paid a 10$ fee for the dog when checking in which brought my total to 158$ for the night. The following day I was charged 100 for the dog, I tried speaking with the owner/manager about the charge and he claimed he should have charged me more. This is unacceptable for a service animal. The dog was never in the room unattended. My dad is handicapped and needed a bath, I rented this room so he could get clean and be close to his hospital. Resolution Sought I would like a refund of my 100$

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