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Golix Shop complaints

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158 West 3030 S
South Salt Lake, UT 84115 | Get Directions

(763) 357-8690

http://www.golix.shop

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Golix Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Golix Shop

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

I found this company on Google when I was looking for a self-litter box. The first time I went on it they would charge you $108 for shipping I corrected that and they gave me free shipping. That was on the 9th of March of 24th then they wrote me a letter and email back after I have tested them for tracking number they said my product has been shipped out from their warehouse it would take 7 to 10 days. It has now been 10 days I have not received my product. And no refund I'm unable to contact them cuz their email address returns to sender their phone number goes to answering the machine their address is in salt lake City Utah. I looked up the address it's a rundown house in the gettel area of Utah. Resolution Sought My outcome I hope to receive my litter box or a refund of $150 within a few days.

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