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Golling Alfa Romeo FIAT complaints

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34500 Woodward Avenue
Birmingham, MI 48009 | Get Directions

(248) 502-0880

https://www.alfaromeoofbirming...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Golling Alfa Romeo FIAT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Golling Alfa Romeo FIAT

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8/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2022

While driving my 2020 Alfa Romeo Guilia my sunroof imploded. I have documented the sunroof area of the vehicle with pictures and video. The glass also caused minor scratches to the paint on the rear of the vehicle. After reading several articles of this happening and trying to get a resolve through Alfa Romeo dealership we were told they deny any responsibility for the issue. Resolution Sought Replace the sunroof and fix the paint damage caused by the incident. And investigate deeper into the issue to make sure no one ends up being harmed in the future.

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