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Good Feet Store complaints

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815 B Rockville Pike
Rockville , MD 20852 | Get Directions

(301) 424-2250

http://goodfeet.com

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Total Amount in Dispute:
$1,759.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Good Feet Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Good Feet Store

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11/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,758.56 Amount Settled: $0.00

Customer Complaint

10/28/2022

I went to the Good Feet Store on February 25, 2022.. I got the insoles and socks. I took them back on March 26, 2022. I gave to to the clerk Demetry and a lady who claimed she was a supervisor. I told her I did not apply for any credit card and I can't afford that money because I am not working. I left the stuff with them. When I reach the car Demetry walked through the door and put the item on some ledge outside. I am sore that I didn't take a picture of him doing that. I have made a lot of disputes to the Synchrony Bank . I made another one on October 27, 2022. Resolution Sought I would like them to investigate the matter and choose reliable and trustworthy people to work in their store. I think the whole Rockville staff who were there on that day should be fired they lied and are defending Demetry. I know justice will be served because God will always deliver His children. Why should I pay for something that don't have that's unfair!!

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