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Good Hearts Carpentry, LLC complaints

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799 Brock Avenue
New Bedford, MA 02744 | Get Directions

(774) 510-2571

http://www.goodheartscarpentry...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Good Hearts Carpentry, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Good Hearts Carpentry, LLC

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6/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

4/6/2022

1.) The compound from doing the sheetrock got into the pipes, blocking the drain, because of using my tub to clean their supplies and the water overflowed into the basement. 2.) Asked for payment before the job is done. 3.) Kitchen floor, the linoleum lifting up not long after she did the work in the kitchen. Then she said she was coming back and never did, she said she had to leave the state and she refused to fix it. 4.) Uneven floor in the bathroom and the floor dropped down and still not level. And having to many people working with her not licensed. 5.) Multiple times I had to call her to come back to fix things and also asking my brother for tools. Sincerely, Resolution Sought Fix there work.

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