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Good in the Woods complaints

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2035 Sunset Lake Road, Suite B2
Newark, DE 19702 | Get Directions

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Total Amount in Dispute:
$33.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Good in the Woods closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Good in the Woods

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10/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $32.90 Amount Settled: $0.00

Customer Complaint

9/22/2023

I ordered a size small mermaid T-shirt and they sent me a 2x! I shipped back the 2x . They keep telling me that they don't except returns and that I have to pay again for the correct size. I didn't order a 2x. I clicked on small and somehow they are telling me that I ordered 2x. Tired of going back and forth with these people. Resolution Sought I would like my money back or for them to send me the correct size mermaid T-shirt I ordered in a small.

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