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Good Landing Recovery complaints

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256 McMillan Road
Dacula, GA 30019 | Get Directions

(770) 624-2728

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Good Landing Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Good Landing Recovery

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11/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

11/2/2024

I was at Good Landing for maybe four or five days. The agreement was that I pay $800 each month out of my SSI check because they do not accept ambetter insurance. While I was there for those four or five days there were not any services rendered under me. Play a loud me to stay and one of their crowded apartments with five other men. They specifically instructed that I would have to pay $800 a month because they do not accept and better insurance and since they didn't accept ambetter insurance I would have to share a room with someone. All I was there for those four or five days I ran out of my mental health medications and my thyroid medication. I asked several times to speak with someone about how the I'm supposed to get food clothes and get my medicine filled and I was instructed to fill out a request form to speak to the person that I was speaking to at the time. I said to the person I'm speaking to you now why can't we do something about this I've been here 3 days with no food no clothes and I'm out of my medicine. If they are claiming that they provided me with any medical assistance at all they are lying. I left on foot because I'm homeless and I walked all the way to Metro Atlanta. And then I get a statement showing that they have charged my insurance $12,000. I don't know if there's anything that can be done but I think somebody ought to know that this so-called Christian rehabilitation outfit has cheated me and my insurance company out of $12,000 Resolution Sought I would like for them to refund the $12,000 to my insurance company

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