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Google, Inc. complaints

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1600 Amphitheatre Parkway
Mountain View, CA 94043 | Get Directions

(650) 253-0000

http://www.google.com

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Total Amount in Dispute:
$228,877.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

103 complaints against Google, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
103	Unanswered

103 complaints against Google, Inc.

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11/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/31/2025

Google Won't Let Me Login To My Google Account I'm trying to login to my Google Account, I still remember the Gmail and the password to the Google Account but unfortunately it keeps sending Verification Codes to my Old Phone Number Ending in 9154 that I no longer have and since I no longer have access to my Old Phone Number Ending in 9154 i can't login to Google Account despite me typing in my Gmail Address and Password Correctly. Resolution Sought I just want Google to let me Login to Google Account Without Sending Verification Codes to My Old Phone Number Ending in 9154

10/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/11/2025

When you enter my residence address 909 Forest Dr Lancaster SC 29720. Google system reroutes you to a property at 604 Normandy Rd Lancaster SC with another a picture of that property. This affects every map or realty affiliated site providing misleading or fraudulent information. Trying to list our home for sale but all information on google is incorrect. Resolution Sought Correct their information on all platforms and Provide my correct address and photo of the property at that address

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