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Google, Inc. complaints

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1600 Amphitheatre Parkway
Mountain View, CA 94043 | Get Directions

(650) 253-0000

http://www.google.com

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Total Amount in Dispute:
$314,194.00

Total Amount Settled:
$46.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

136 complaints against Google, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
135	Unanswered

136 complaints against Google, Inc.

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5/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/9/2025

GOOGLE INC. 1600 Amphitheatre Parkway Mountain View, CA 94043 (650) 253-0000 https://support.google.com/ GOOGLE DISABLES OR RESTRICTS MY EMAIL ACCOUNTS OFTEN. I USE MY EMAIL ACCOUNTS EXCLUSIVELY TO LOOK FOR AN ATTORNEY, REPORT CRIME TO LAW ENFORCEMENT AGENCIES AND SEEK HELP FROM CONSUMER PROTECTION AGENCIES AND OTHER ORGANIZATIONS. I WOULD LIKE GOOGLE TO STOP DISABLING OR RESTRICTING MY ACCOUNTS ON FALSE REPORTS OR OBSCURE "VIOLATIONS." COMPLAINING TO RESTORE MY EMAIL ACCOUNTS TAKES TOO MUCH TIME AND EFFORT AND I AM ALREADY A DISABLED MAN. MOST RECENTLY THIS REFERS TO THE FOLLOWING EMAIL ACCOUNTS: [email protected] [email protected] [email protected] AT PRESENT ONLY [email protected] IS DISABLED. I ASK YOU TO REINSTATE THIS ACCOUNT ASAP. 2025 04 07 FILED COMPLAINT WITH THE BBB: [email protected] FILED COMPLAINT WITH BCA Resolution Sought GOOGLE OBSERVES THAT MY ACCOUNTS ARE BEING ATTACKED AND PROTECTS MY ACCOUNTS.

5/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2.20 Amount Settled: $0.00

Customer Complaint

4/8/2025

I purchased your app, see attached, but it did not work for me: it freezes, the settings aren't persisted (you have to configure it each time), and the notifications appeared off but were on or viceversa. I cancelled the subscription but a refund was denied. I would like a refund of the 2.20 usd. I already uninstalled the app. I am not using it. 2025 03 20 Contacted them at their website and at their email address. 2025 03 22 have been interacting with [email protected] regarding the refund. 2025 03 25 apparently this matter has to be settled with the play store and not with weather channel. 2025 03 29 this complaint was closed at once by the bbb filed a complaint with bca 2025 03 30 contacted the brookhaven chamber of commerce at [email protected] contacted the mountain view chamber of commerce at [email protected] 2025 03 31this is now bbb Reopened 2025 04 02 through the bbb google sent another way to request the refund. The request was submitted again but google denied the refund immediately without any study. Refund pending. Resolution Sought Refund of 2.20 usd

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