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Goose Creek Candle LLC complaints

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1498 South Wallace Wilkinson Blvd
Liberty, KY 42539 | Get Directions

(800) 775-1388

http://www.goosecreekcandle.co...

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Goose Creek Candle LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Goose Creek Candle LLC

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1/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $47.82 Amount Settled: $0.00

Customer Complaint

1/4/2024

I made an order on December 14th and never received any kind of confrmation or updates regarding the order so on December 20th i because a bit concerned so i emailed and got no response i tried two more times still no response so i made a BBB complaint which the company was fast to respond to. i explained i made the order didnt know the order number and wasn't sure which email i used since i could find no correspondence from Gooseceek in any of my emails but told them i had the debit card transaction and sent the screenshot the employee from this vompany proceeded to tell me that it was mot a legitimate purchase and used a fraudulent website and suggested calling my bank asap and making a claim which i did immediately 2 days before christmas gad to cancel my card had no access to my money made a whole fraud claim which all caused a lot of problems for me and then received another message not long after that said heres your order number thanks! A week later still nothing emailed again ward nothing back a week after that i get a ups alert thar my package is on the way my package arrived missing an item and again ive emailed 3 to 4 times no response no refund issued and no other packages with the missing item have arrived not to mention their candles are awful and id rather return them but wth this company being such a prpblem thus far i ptobably shouldnt even bother Resolution Sought I want my money back. Its caused me so many problems and stress i just want my money bqck

1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $21.32 Amount Settled: $0.00

Customer Complaint

12/28/2023

On December 3rd I ordered a candle from them. After several weeks, I still haven't received my candle. I emailed them 4 times to no response. Then finally they sent an email saying my emails got lost in cyber space. Still no apology. Today, Dec 26, I went and picked up my order from the post office and opened up this giant box to find my candle is in fact BROKEN! AFTER MANY WEEKSNOF WAITING! Resolution Sought I'd like first, an apology letter from them. Second, I'd like a full return. And thirdly, I would like them to replace my candle to me.

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