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Gordie Boucher Ford Lincoln of Janesville complaints

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2727 Highway 14
Janesville , WI 53545 | Get Directions

(800) 749-1275

http://www.gordieboucherford.c...

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$250.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Gordie Boucher Ford Lincoln of Janesville closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gordie Boucher Ford Lincoln of Janesville

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3/9/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $250.00 Amount Settled: $250.00

Customer Complaint

3/8/2022

Had to give dealership $250.00 on debit card not credit card. Since then at 79 yrs old and recent surgery med costs $469.08 a month and do not have Medicare prescription coverage. Had to drive twice and just asking to send me the $250.00 in a check which should be issue But want me to make the drive unable to drive 70 miles round trip and gas pay a person to make the drive in closing signed Dec 23rd 2021 Guest Proposal states this worksheet is neither an offer nor a contract and is not binding on the customer or the dealership. Resolution Sought Deposit of $250.00 returned to me. Spoke to others and mailing me the check should not be the issue.

Company Response

3/9/2022

Per consumer, Received $250.00 deposit refunded to my checking account today.

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