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Gordon Motors complaints

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6200 CR 4044
Kemp, TX 75143 | Get Directions

(903) 740-0244

http://www.299downking.com

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Total Amount in Dispute:
$820.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gordon Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gordon Motors

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8/9/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $820.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

I put a down payment of $500. Next payment of $200 and 120. For tags. Told carlot check engine light was on. The didn't care. Next day car over heated. And whole exhaust system fell out from under the car. The sent it to shade tree mechanic. Who said it was only radiator cap causing it to over heat. Had muffler shop just wend junk exhaust back under car. Now I can't get to work and about to lose my job. Resolution Sought Refund all my money. $850 PLUS $500 FOR WEEK OF WORK LOST.

Company Response

7/28/2022

This is not at all how this happened. The customer did put a down payment and made his first payment and a deferred payment. When the car broke down we told him to get it to us and we would see what's going on and get it fixed. From our understanding the car was not giving him any issues after we fixed it, for free. About a week later he told me it overheated and won't run anymore which means he blew the heads which is 100 percent preventable. While I didn't have to do anything else for him at this point because there was driver abuse done to the vehicle, I transferred him out into another vehicle for no extra charge. Then I towed the vehicle he blew up back to my location for no charge as well. Kelly made a huge mess that I cleaned up for him and then he went and files a false report against us. All the while he is still a current customer with me making his car payments.

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