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Gorilla Digital complaints

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724 Belvedere Road
West Palm Beach, FL 33407 | Get Directions

(561) 220-2336

http://www.gorilladigital.mark...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gorilla Digital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gorilla Digital

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9/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/12/2024

I hired this company to work on a marketing campaign and create funnels for our CRM. Once they received their thousand dollars, the company would respond slowly and would have nothing too little to show for the money I had paid them. Then when I requested for a refund since I was not being given, the service that I was told I would receive they have disconnected their phone lines and completely ignored all messages. I am appalled and absolutely in disbelief of how unprofessional this company is behaving. This company needs to be shut down for fraudulent business practices. This is absolutely illegal to take $1000 from someone and not provide any form of service for the fee they have received. Resolution Sought A full refund of my thousand dollars!

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