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Gotcha Towing Inc complaints

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4100 Burlington Road
Greensboro, NC 27405 | Get Directions

(336) 558-2746

https://gotchatowingnc.com/

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Total Amount in Dispute:
$380.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gotcha Towing Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gotcha Towing Inc

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11/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $380.00 Amount Settled: $0.00

Customer Complaint

10/31/2022

My car was towed from 1500 aggie plaza in greensboro during the homecoming event. I called 911 too assist me with that issue they also couldn't see the sign of the towing the lettering is not very visible. I wasn't aware of the sign cause i didn't see it. It was the homecoming event for gods sake i was charged 380.00 that's alot of money. I'm on a fixed income I'm 72 years old that was my bill money my rent,water, light bill. Resolution Sought I Would Appreciate It They Refund My Money It Was A Homecoming Event In Greensboro NC. I Had My 5 Year Old Great Granddaughter And Other Family Members With Me And It Was Cold.

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