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Gourley Law Group complaints

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1002 10th Street
Snowhomish, WA 98290 | Get Directions

(360) 323-2885

http://www.glglawgroup.com

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Total Amount in Dispute:
$60,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gourley Law Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gourley Law Group

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2/13/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $60,000.00 Amount Settled: $0.00

Customer Complaint

1/10/2025

My boyfriend that past away i did a wrongful death claim and judge ordered me to get paid 13,868 dollars they said I don't get paid anything bcuz I was not the girlfriend and they took 50 thousand for the lawyers fees and waived 8 thousand from my administrator fees and only paid me 1,500 distribution papers says we're did the four thousand go distribution papers says something else then what the judge ordered for me to get paid I have all paperwork all the order of the judge and distribution papers and emails of them being so disrespectful took advantage of me while I was grieving Resolution Sought To pay me back for everything they charged me for my services and what the judge ordered for me to get paid

Company Response

2/3/2025

Company states: No monies are owed to Ms. Morales pursuant to court order. We do not discuss client matters with third parties and all court mandates and directions have been complied with. The estate was closed in 2022. We provided Ms. Morales with the notice of filing Declaration of Completion, Declaration of Compliance w/ notice requirements, Declaration of Mailing, Disbursement Summit of Settlement Proceeds, and Receipt of Payment (attached) Email to Ms. Morales: The estate was closed in 2022 and you received final payment for Administrator fees/costs as agreed. Your receipt of payment indicating you were paid in full. No objection was received within 30 days of filing the closing pleadings and the Estate closed Oct of 2022. By this filing, you were discharged as the Administrator. You were not entitled to any inheritance from this Estate and are owned no more monies.

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