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Grace Auto Sales complaints

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541 McLean Avenue
Hopkinsville, KY 42240 | Get Directions

(270) 962-7270

http://www.graceautosalesllc.n...

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Grace Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Grace Auto Sales

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12/14/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2021

I purchased a Chevy Camaro. 2014 RWD Lt with 93,000 miles and the car had no catalytic converters. The guy who sold me the car says he had no idea about the car.. how could he not being a business. A used car dealership!!?? Resolution Sought Pay me back my money that I deserve for getting ripped off.

Company Response

12/1/2021

Mr. Vanconey was informed we did nothing to exhaust you can see from the text he straight piped the car on his own Sorry I'm texting you so early. I was staying at this guy's place with a buddy of mine. The guy that owns the place thru me out so I had a little set back. Found me a hotel lol. This car is more powerful than I ever imagined.. this car is awesome!! That deal you gave me was a damn good deal, I appreciate it.. it's still kinda surreal to me.. I had a guy down here in Florida run straight pipe, little bit to loud but the power my car has is unlike anything I've ever drove or rode in. I'm thinking about maybe staying an extra few days. Sorry text is so long. Can you fax that paperwork to me if the front desk allows that? I will ask them 1st than I'll just give you a call.

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