Find a reputable business?

Complaints and Resolutions

Grace Motors complaints

Read Complaints File Complaint View Full Report

842 West Yosemite Avenue
Manteca, CA 95337 | Get Directions

(209) 823-2277

http://www.gracemotors.us

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Grace Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Grace Motors

Sort by

2/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,800.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

Sales person did not offer extended warranty. No Gap. No carfax. Car broke down in November 2023. Seller will not fix or help with trade or another car Resolution Sought 100 fix my car or if cant fix it I need dealer to give me a similar car with no issues and reliable for me and my family.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile