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Grailed Inc complaints

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812 Broadway
New York, NY 10003 | Get Directions

https://www.grailed.com/

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Total Amount in Dispute:
$520.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Grailed Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Grailed Inc

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11/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $520.00 Amount Settled: $0.00

Customer Complaint

10/14/2025

I sold my Rick Owens on Grailed over three weeks ago and still haven't received my payout. I only got one email response from support saying my PayPal might be inactive, but I checked — my PayPal is verified and working fine. After that, no real follow-up, no resolution, and no payment. It's ridiculous how slow and unresponsive Grailed has become when it comes to paying sellers. I've been patient long enough, but it's clear that support doesn't prioritize seller payouts. If you're selling high-end items or depend on timely payments, be cautious — this platform needs to fix its payout system ASAP. Resolution Sought I want my payment for $520!

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