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Granada Inn Inc complaints

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720 N Cedar St
Kalkaska, MI 49646-9459 | Get Directions

(231) 258-9131

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Granada Inn Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Granada Inn Inc

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8/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/18/2024

The motel room has bugs on top of the desk, I was so tired that I stay overnight,I slept on top of the bed comfort, I drove on home to Fairview, Michigan 48621. I was itching all the way back to Fairview, MI. I took a shower and bugs fell off of me. And now that I'm in the kitchen I can feel bugs all over my body. I call the Motel they wouldn't do anything for me. I had to throw my clothes away. Their address: Granada Inn 720 North Cedar Street Kalkaska, Michigan 231-258-9132 Resolution Sought To have my money return to me at my home address Fairview, Michigan 48622

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