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Granbury Nissan complaints

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4601 East US Hwy. 377
Granbury, TX 76049 | Get Directions

(817) 776-5877

https://www.granburynissan.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Granbury Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Granbury Nissan

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5/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/6/2022

I have pre-purchased a vehicle which is normal in dealerships right now. Traded in my car they gave me a loaner for almost 3 weeks which they told me it would only take a couple of days to get. When I sign the paperwork for the car I was told I was getting a white car almost 3 weeks later I ended up getting a black car and the features that I was promised were not on there. The manager told me there was a shortage and chips that they would try to make it right. He then started dodging me I had to contact his supervisor said that they would contact Nissan to try to get the chips for me and then when he found out I did a survey that didn't meet their expectations. He told me he couldn't help me. He started dodging me he told me he would call me back but never did and never answered my call again. I then reached out to consumer affairs and Nissan corporate and filed a complaint which they are in the process of investigating. I am missing the remote start and the app feature Nissan connect. There are other features but those are not important at this moment. Resolution Sought My desired outcome is for them to give me the features that they had promised me not because Nissan has a chip shortage I paid for a vehicle that I thought I was getting the paperwork even shows we're giving me a white car I got a black car I am happy with the car itself I am not happy with the features.

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