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Grand Crowne Resort complaints

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300 Golf View Drive
Branson , MO 65616 | Get Directions

(417) 332-8330

http://www.grandcrownebranson....

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Total Amount in Dispute:
$17,497.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Grand Crowne Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Grand Crowne Resort

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12/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $17,497.00 Amount Settled: $0.00

Customer Complaint

10/5/2023

In 2010, we made the unfortunate decision to enter into a contract with this company. Regrettably, we were compelled to upgrade our contract in 2012. As a result, we now find ourselves burdened with a debt of approximately $4,825 that remains unpaid to this company. We were enticed into purchasing this timeshare with the promise of it being a lucrative investment, enabling us to enjoy vacations at any time and in any location. Furthermore, we had hoped to pass on this supposed "great investment" to our children in the future. However, it quickly became apparent that this purchase was far from an investment, let alone a "great investment." On numerous occasions, we have been unable to take vacations due to an alarming scarcity of available units. Since being deceived, I have been grappling with health issues that prevent me from enjoying any vacation time, as my medical condition requires ongoing treatment. Additionally, the ever-increasing maintenance fees associated with our purchase have posed significant challenges. This timeshare has become an immense source of stress, both emotionally and financially. We are no longer willing to bear the lifelong financial burden it imposes, nor do we wish to pass it on to our children. All we desperately desire is to terminate our timeshare contract and sever ties with this company once and for all. Resolution Sought We need them to close our account.

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