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Grand Crowne Resorts complaints

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300 Golf View Drive
Branson, MO 65616 | Get Directions

(417) 332-8330

https://grandcrownebranson.com...

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Total Amount in Dispute:
$32,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Grand Crowne Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Grand Crowne Resorts

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8/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

7/5/2024

We are submitting this complaint to express our deep dissatisfaction with Grand Crowne Resorts and their refusal to allow us to cancel our timeshare ownership. We have been informed that they are not permitting any releases at this time. When we inquired about the duration of this restriction, the representatives could not provide clear answers or a timeline. The escalating maintenance and annual fees associated with the timeshare have become unmanageable for us, especially given our health conditions. The fees have steadily increased over the years and are now close to $2400 annually, which places us in a significant financial bind. Additionally, we have been unable to use the timeshare due to our health issues. Even during the three occasions we did use it, the experience did not match the expectations set by the initial description. In 2015, my stepson suffered a stroke and was placed in a nursing home, marking the beginning of our inability to use the timeshare. Since then, my wife has undergone numerous medical procedures including lap band surgery, both knees being replaced (with the right knee replaced twice), two shoulder surgeries (the last one in April 2023), surgery for kidney stones (in October 2023), and complications from the lap band surgery. I, too, have been dealing with neuropathy and back problems. Given our numerous health ailments and the continuous increase in maintenance fees, we find ourselves unable to maintain this timeshare. Resolution Sought We feel trapped by Grand Crowne Resorts and would like to see some options for release coming sooner, rather than later.

Company Response

8/8/2024

Company states; This letter was received at our resort, and while we are not at liberty to discuss customers' accounts with anyone besides the customer, I can tell you that if this customer is requesting a deed back then it needs to be put in writing and send via email to [email protected] All request are sent to the board for a decision. The letter needs to include the Owner Identification Number, Email and Contact Phone Numbers. All deed back requests are reviewed on a case-by-case basis. All accounts must be current to be considered for deed back approval. Multi-Site General Manager, Grand Crowne, Carriage Place, Townhouses

7/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

6/15/2022

We have been completely defrauded by this company. We have exhausted ourselves paying fees for something we aren't even able to use!. We have been trying to cancel our account, and we have lost all respect for Grand Crowne Resorts. We have tried contacting them, but no one will help us. We were lied to by their salesmen and we fault them for deceiving us into this purchase. We expressed that we wanted to vacation in Myrtle Beach and we were promised that we would be able to do so if we purchased the timeshare. Later we discovered that we had been lied to after we called them and were told that they don't have resorts in Myrtle Beach. Our contract was paid in full on June 8, 2020. We feel as if we are being extorted by this company. We have held up our end of the deal, and even though they have failed, we continue to be charged fees. We want our contract terminated and our money refunded. Resolution Sought FULL REFUND

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