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Grand Sanitation Services complaints

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1630 South 2nd Street
Plainfield, NJ 07063-1207 | Get Directions

(908) 222-1566

http://www.grandsanitation.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Grand Sanitation Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Grand Sanitation Services

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2/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

2/2/2022

They backed into my car in the middle of the night. I have video and pictures of the damage to my car! It's a dead end street with no traffic and it happened on their night. When I confronted the driver he said hr has no paint on his bumper. We never looked at his bumper, so why was he checking it for paint? I contacted the owner of the company and he agreed to pay for the damage, but is now sending me nasty emails and decided not to pay. Something needs to be done about this company. Resolution Sought Pay for my car repair.

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