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Granite State Management & Resources complaints

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4 Barrell Court
Concord , NH 03301 | Get Directions

(800) 525-2577

https://www.gsmr.org/

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Total Amount in Dispute:
$39,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Granite State Management & Resources closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Granite State Management & Resources

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6/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $39,000.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

This business has knowingly been encouraging young, recently graduated students into loan repayment plans that intend to have them repay them more interest money. I have paid $14,323 and not a single one of my loans balances had decreased, my remaining principal balances are all higher than I originally borrowed. They told me I could go back to a normal payment structure of $750 a month or remain in the current loan and end up paying them over $29,000 in interest on $40,000 originally borrowed. The know students can't afford the monthly payments so they offer this graduated repayment option without disclosing the hard truth of what It is their doing. This deception has led to hundreds of not thousands of people like me locked into loans that It feels like we'll never go away no matter how much money we keep giving them. Resolution Sought Provide options for people, like me that are affordable and reasonable repayment plans.

Company Response

3/17/2023

On March 9, 2023, Granite State Management and Resources (GSM&R) received an inquiry from you by mail regarding a borrower we are servicing student loans for. In order for GSM&R to respond to your inquiry, please provide a copy of the borrower's authorization form. (BCA emailed a copy of the authorization form to the complainant for signature.)

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