Complaints for Grant Assistance Corporation in Woodland Hills, CA

P.O. Box 4280
Woodland Hills, CA 91365 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

One complainant alleges paying $179 for a guaranteed grant, but never received one. The customer reportedly contacted the company to request a refund, and was advised the package must be sent back with a RMA tag to be eligible for a refund. The customer alleges the company failed to send the RMA tag as promised. Another respondent complains after giving her bank account number as payment for the grant package, she received no package, and was unable to contact the company.

The company has responded on both matters by issuing credits or refunds. However, although the company indicated it would be providing refunds to some complainants, some indicated that the promised refunds were not received.

Complaint Closing Statistics

0 complaints against Grant Assistance Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Grant Assistance Corporation complaints